Privacy Policy
Undo Fundo Foundation ("Undo Fundo," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through undofundo.com, how we use it, who we share it with, and the choices you have. It applies to visitors to our website and people who contact us or apply to join our community.
Who we are
Undo Fundo Foundation is a not-for-profit based in British Columbia, Canada. You can reach us at:
- 11548 80 Avenue, Delta, BC V4C 1X6, Canada
- Email: magicdesk@undofundo.com
- Phone: +1 604 640 7777
Information we collect
Information you give us. When you fill out a form on our site — such as requesting a seat, applying to join, joining the Forever Young Seniors Club, or subscribing to our newsletter — we collect the details you provide. Depending on the form, this may include your name, email address, phone number, city or area, who you are enquiring on behalf of, any referral code, and any message you choose to send us.
Information from the live chat. If you use the chat widget on our site, the messages you send and the contact details you provide are collected so we can respond to you.
Information collected automatically. When you visit our site, we and our service providers automatically collect certain technical information such as your device and browser type, general location, pages viewed, and how you interact with the site. This is collected through cookies and similar technologies (see below).
Cookies and analytics
We use cookies and similar technologies to make the site work, understand how it is used, and improve it. Specifically:
- Google Analytics — to understand aggregate visitor traffic and behaviour so we can improve the site.
- Live chat (GoHighLevel / LeadConnector) — to power the chat widget and connect your enquiry to our team.
You can control or delete cookies through your browser settings. Most browsers let you refuse or remove cookies; doing so may affect how parts of the site function. You can also opt out of Google Analytics using Google's browser add-on.
How we use your information
- To respond to your enquiries and follow up on applications and requests.
- To manage membership, events, and participation in our community and programs.
- To send you updates and newsletters you have asked to receive.
- To operate, maintain, secure, and improve our website.
- To comply with legal obligations.
How we share your information
We do not sell your personal information. We share it only with trusted service providers who help us operate, and only as needed for them to provide their service to us. These include:
- Netlify — website hosting and form handling.
- Google Workspace — email, through which form submissions are sent to us.
- GoHighLevel (LeadConnector) — our contact-management (CRM) and live-chat platform.
- Google Analytics — website analytics.
We may also disclose information if required by law, or to protect the rights, safety, or property of Undo Fundo, our supporters, or others.
Data retention
We keep personal information only as long as needed for the purposes described in this policy, to maintain our relationship with you, or as required by law. When it is no longer needed, we take reasonable steps to delete or de-identify it.
Security
We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights and choices
Subject to applicable Canadian privacy law (including PIPEDA and BC's Personal Information Protection Act), you may:
- Ask what personal information we hold about you and request access to it.
- Ask us to correct or update inaccurate information.
- Ask us to delete your information, where appropriate.
- Unsubscribe from our emails at any time using the link in the email or by contacting us.
To make a request, email us at magicdesk@undofundo.com. We will respond within a reasonable time.
Children's privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.
Links to other sites
Our site may link to third-party websites (for example, event or application pages). We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated through the site.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at magicdesk@undofundo.com or by mail at the address above.